24/7 Help Desk Support answered by Live USA based IT Technicians

Our Help Desk is answered live 24/7 by USA based IT technicians. We want your users to contact us whenever they need help, before missed deadlines or opportunities that can cost your business money. This is why Winning Technologies centers its help desk support on exceeding your customer service standards.

Your Staff is the Backbone of Your Business. We work to keep them satisfied and productive. 

We know that poor user experience can cause frustrations up the ranks in your organization. If your IT provider is inefficient or, is leaving user issues unresolved, then your users stop being productive.

Quick Contact

Help Desk Highlights

Quality of Service Surveys reporting 98.33% Satisfied and 98.82% Resolved from supported end users.

Live answered phones 24/7. No automated phone menu to navigate.

Internal standards and escalation processes that ensure your issues are addressed and resolved quickly.

Project Managers, Helpdesk Coordinators and Quality Assurance Advocates ensures that you and your users receive exceptional service and support.

Convenient support options. Contact us by phone, email and helpdesk portal.

Clear and consistent communication via staff and our web-based support portal.

Transparency through reporting - to help you hold Winning Technologies accountable for activity related to end user support tickets, project progress and asset tracking.

Fast response times and service guarantees.

Our IT Help Desk Support is an All-Inclusive Service

Managed Services and IT Provider Services can be confusing and you should not need a complex pricing table for your help desk support. We strive to provide simple, yet customizable, service options. From simple time and material engagements up to providing an on-site technician, no matter what level of service you decide the rest is even simpler.

Why we're the Better Choice

24/7/365 support, no exceptions - no premiums for after-hours support, weekends or holidays.

One Rate Plan. Same rates regardless of the “Tier” of support – from Help Desk End User through Systems Administration support.

Remote and On-Site support is included.

On-the-fly support or schedule and appointment for a technician to contact you.

Knowledgeable, certified, USA based team.

Technical Support Specialists with an average of 12 years of IT experience.

Senior Technical Staff with an average of 18 years of IT experience.

Accountability, Transparency & Quality of Service

Providing quality service is our #1 priority for all end-users we support. We provide on-going training to our technical staff around speaking at a user level. When technicians can talk with users in a way that helps them understand the issues they have then, users walk away from each experience feeling empowered on the technologies they are utilizing.

Quality Service is Our #1 Priority

33% Satisfied and 98.82% Resolved.  Quality of Service Surveys reporting from supported end users.

Quarterly Reviews of Winning Technologies Performance and ticket data.

Quality of Server Surveys issued for every closed issue allowing constant feedback from users on how to better serve their needs.

Transparency through reporting - to help you hold Winning Technologies accountable for activity related to end user support tickets, project progress and asset tracking.