24/7 Help Desk Support answered by Live USA based IT Technicians
Our Help Desk is answered live 24/7 by USA based IT technicians. We want your users to contact us whenever they need help, before missed deadlines or opportunities that can cost your business money. This is why Winning Technologies centers its help desk support on exceeding your customer service standards.
Your 24/7 Tech Support Partner
We understand that your business runs 24/7 and you need help with IT problems around the clock. Winning Technologies provides a fully staffed 24/7 service desk by real, live people who are always available to help you quickly and efficiently.
Real, Live People
Our team of experienced IT professionals is available for you 24/7 to assist with any issue or problem that you may have. We provide comprehensive solutions for all your technical needs, no matter how big or small.
Quick Responses
Our rapid response time ensures that your problems are resolved as soon as possible so that you can get back to work without a hitch. We understand the importance of quick resolutions and will work hard to ensure that every issue is addressed in a timely manner.
IT Help Desk Support is an All-Inclusive Service
Managed Services and IT Provider Services can be confusing and you should not need a complex pricing table for your help desk support. We strive to provide simple, yet customizable, service options. From simple time and material engagements up to providing an on-site technician, no matter what level of service you decide the rest is even simpler.
Why We're the Better Choice
24/7/365 support, no exceptions - no premiums for after-hours support, weekends or holidays.
One Rate Plan. Same rates regardless of the “Tier” of support – from Help Desk End User through Systems Administration support.
Remote and On-Site support is included.
On-the-fly support or schedule and appointment for a technician to contact you.
Knowledgeable, certified, USA based team.
Technical Support Specialists with an average of 12 years of IT experience.
Senior Technical Staff with an average of 18 years of IT experience.
Help Desk Highlights
Quality of Service Surveys reporting 98.33% Satisfied and 98.82% Resolved from supported end users.
Live answered phones 24/7. No automated phone menu to navigate.
Convenient support options. Contact us by phone, email and helpdesk portal.
Project Managers, Helpdesk Coordinators and Quality Assurance Advocates ensures that you and your users receive exceptional service and support
Internal standards and escalation processes that ensure your issues are addressed and resolved quickly.
Clear and consistent communication via staff and our web-based support portal.
Transparency through reporting - to help you hold Winning Technologies accountable for activity related to end user support tickets, project progress and asset tracking.
Fast response times and service guarantees.
Accountability, Transparency & Quality of Service
Providing quality service is our #1 priority for all end-users we support. We provide on-going training to our technical staff around speaking at a user level. When technicians can talk with users in a way that helps them understand the issues they have then, users walk away from each experience feeling empowered on the technologies they are utilizing.
Quality Service is Our #1 Priority
98.33% Satisfied and 98.82% Resolved. Quality of Service Surveys reporting from supported end users.
Quarterly Reviews of Winning Technologies Performance and ticket data.
Quality of Server Surveys issued for every closed issue allowing constant feedback from users on how to better serve their needs.
Transparency through reporting - to help you hold Winning Technologies accountable for activity related to end user support tickets, project progress and asset tracking.
Ready to Get Started?
We’re here to help. Reach out to schedule an introductory call with one of our team members and learn more about how Winning Technologies can benefit your organization.
General Questions:
Tel: 877-379-8279
Email: info@winningtech.com