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 Winning Technologies takes the quality of our service very seriously and we try to work very closely with our customers to insure that we are meeting and exceeding their expectations when it comes to our service. That is why we assigned Cathie Seeley as a Quality Control Advocate to poll our customers and to work with them to insure that their issues where handled quickly, courteously, and that the problem was solved to their satisfaction.
Winning Technologies goal is to maintain a better than 95% customer satisfaction rating among our customers. Winning Technologies take our quality so seriously that the annual bonuses of technical staff, administrative staff and executives are tied to the surveys completed by the quality control advocates and your feedback.
So what is the role of the Quality Control Advocate? They will monitor the helpdesk system to insure that all service tickets are responded to, email the customer with her phone number and email address so the customer knows who to call if they are not getting the proper response, and then follows up with the customer following the closing of a service request to insure that the service was what they expected.
Quality, Quality and more Quality of service is how we reach? Extreme Customer Service? No Exceptions, No Excuses.
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